We commit to provide you the best possible support for all our products. There are 2 levels of support we provide.
- In Forum we do provide support for our Free and commercial products and only if the product is in original non-modified condition. Our commitments on Support Forum are:
- Provide support on matters related to product’s exploitation and possible malfunctions.
- Do our best to response within 24-48 hours
- Dedicated Support (For PRO and DEV products)
Dedicated Support is freely available for everyone who bought the PRO and DEV version of our products. Our commitments on Dedicated Support are:
- Provide support in Forum, Email and Private Direct Email
- Provide support on light product’s modifications such like little CSS code tweak.
- Be ready to access to customer’s website back-end to investigate and resolve the issue.
- Provide support even if product was slightly modified by customer.
- Guarantee 24 hours response time.
For more details, you can check out our definitions as below:
Check out our online tutorials at Tutorials Area to see how easy to install and use our products. Each product include the very detail document in the download package, however, we still provide extra tutorial that can help you to customize the product easily.
Check out the presale FAQs to get information about legal terms, support, pricing before your purchasing decision.
You can send email directly to our Administrator through our contact form. Our administrator will answer every question related any issues you have.