How and when can I download the product after purchase?
After the payment process you can instantly download the product from the Order Tracking section.
In addition, we will send you an email receipt with all order and download information, so you can check back any time in the future.
Is this a monthly price or a one-time payment?
After purchasing a product, you will be able to download, get updates and use it for LIFETIME.
What are the differences between PRO license and DEV license?
Besides the price difference:
- With PRO License: You get technical support for only 01 domain or one (sub-) domain for 06 months. You will need to register the domain in the Client Area in order to get support.
- With DEV License: You get technical support for as many domains as you want for 12 months.
With both licenses, you can use or download new updates of the products forever.
What Joomla/WordPress version do you support?
The products are released as natively compatible with the latest version of CMS at the time of release and will be constantly upgraded to the most recent verion of the CMS
Can I modify the source code of product?
You are authorized to make any necessary modification(s) to our products to fit your purposes.
Where can I have news about product updates or new product releases?
Please stay tuned to our social media channels and our blog where we announce all news related to our products:
How do I get product updates?
You can download the latest version of the product in the My Account section. You can download new updates for LIFETIME.
What kind of support do you offer?
We commit to provide you the best possible support for all our products. There are 2 levels of support we provide.
In Forum we provide support for our Free and commercial products and only if the product is in original non-modified condition. Our commitments on Support Forum are:
- Provide support on matters related to product’s exploitation and possible malfunctions.
- Do our best to response within 24-48 hours
Dedicated Support (For PRO and DEV products)
Dedicated Support is freely available for everyone who bought the PRO and DEV version of our products. Our commitments on Dedicated Support are:
- Provide support in private Helpdesk Ticket system, Email and Private Direct Email.
- Provide support on light product’s modifications such like little CSS code tweak.
- Be ready to access to customer’s website back-end to investigate and resolve the issue.
- Provide support even if product was slightly modified by customer.
- Guarantee 24 hours response time.
What kind of payment do you accept?
2Checkout, Inc. is an authorized retailer of ThemeLead.com. We have chosen this retailer as the most reliable and comfortable payment provider for our customers. However, you can use PayPal as an alternative payment method.
We also accept payments from credit card through payment gateway 2CheckOut.com, which accepts all kinds of credit cards. The payment will be processed through secured link for each product or service.
Do you offer refund?
Yes. In the first 30 days after purchasing ThemeLead product, if you are not satisfied with the functions, design or any other features of the purchased item, please do not hesitate to contact us.
What is considered as domain when I want to get support for it?
Domain is everything you see between “http://” and “/…”.
- “http://dev.yourdomain.com” and “http://yourdomain.com” are 2 different domains.
- “http://yourdomain.com” and “http://yourdomain.com/dev/” are considered as 1 domain.
- “http://www.yourdomain.com” and “http://yourdomain.com” are considered as 1 domain.
How can I download invoice/ payment/ bill?
You can easily edit and download the invoice in your account after succesfully payment.
Do I have to renew expired order to continue using product?
No. You can keep using the product for as long as you wish without renewal. You just need to renew if you want to continue getting support.
Am I able to remove the copyright and brand link?
We are offering PRO and DEV license that can be modified. You should read carefully the Terms and Conditions documents attached in the download package of PRO and DEV versions before making any change. Your purchase of our products or usage of our services implies that you have read and accepted these Terms and Conditions.
Can I upgrade from PRO license to DEV license?
Yes. You need to pay the extra first. Contact us directly via email firstname.lastname@example.org for an upgrade
Can I resell your products?
No. You may not redistribute or resell any modifications as GPL licenses or other unauthorized use without our permission. However, you may use our products, including Free products for commercial purposes on your sites and your client site. The main thing to remember here is that all credits must remain in the product which is a requirement of the GPL license.
Moreover, you may not store any of our products, modified or unmodified, on a diskette, CD, DVD, website or any other medium and offer them for redistribution or resale of any kind without prior written permission from ThemeLead.com.
You may not sub-license, assign, or transfer your license to anyone else without our permission. If you want to have exclusive rights on any of our products, please contact us through this website.
How can I make my website look like the demos?
Every product of us goes with the quickstart package/ one-click demo importer to get your site up and run like the demo in a minute.
Are your products search engine optimized?
All our products are equipped with SEO functions.
Especially, the next generation of products, with first shot is Senia, will come out with schema.org structure data to help your site stand out in the search results. Your site will be equipped with auto markup for typical set of properties.
Can I try the product before buying?
Absolutely, you can request the demo builder by filling in the request form.
Your information will be used to create the demo page just for you. You can login and play with the product before deciding. After receiving the request, we will send back the link, pass and username to login.